reservation & cancellation policies

We are a small spa and wellbeing boutique and during busy times space can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 24-hour cancellation policy for individual services and a 48-hour cancellation policy for any group bookings (3 or more people) or multiple service bookings. A 50% security deposit may be required for group bookings. To secure your appointment, a credit card number is required at the time of booking.

Kindly review the booking and cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a relaxing experience booking with us.

Arriving

(Please turn your cell phone off when you arrive) Please arrive 15 minutes early for your appointments. This will give you the necessary time to settle in, use the restroom, fill out any forms and enjoy our delicious organic teas. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.

Note: If your appointment is first thing in the morning, you don't need to arrive early.

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in full charges (equivalent deductions from gift certificates) without the opportunity to reschedule.

Booking by phone

When booking by phone, you will be asked to provide a valid credit card number to reserve your appointment. Please note that no charges will be made to your credit card until your service is completed (unless you cancel with less than 24 hours notice). Upon completion, you'll be able to pay for your services with your choice of Visa, MasterCard, debit or cash. We do not accept American Express. If you don't have a credit card, you can pre-pay for your services in cash (24 hours in advance) to hold your reservation. Please let us know if you are booking an appointment with a gift certificate.

* wayspa gift certificates are redeemable for facials and body treatments only, no exceptions.

Cancellations

If you need to cancel your appointment, please call us at 613-244-4333 at least 24 hours in advance. Since we turn away other clients to hold your reservation, any cancellations with less than 24 hours notice will result in charges on your credit card (or the equivalent deduction from gift certificates) for half the amount of the service(s) you reserved. Groups of 3 or more people require 48 hours cancellation notice. No shows for group bookings will be charged 100% of the service cost to the credit cared provided upon reservation.

Appointment Reminder

Please let us know if you need help remembering your appointment.

Parking

There is usually plenty of free street parking (2 or 3 hour zones) on side-streets near the Spa. There is also a parking lot beside Upward Dog Yoga, on corner of St. Patrick and Dalhousie, at a cost of 6 dollars per day.

Return Policy

daya spa will return any unused item within 15 days with a receipt for a credit or exchange only.

Occasionally, product seals arrive broken. There is nothing wrong with the product and the protective seals often separate during shipping as they are meant to come off with the first opening of the jar.